A recent cyberattack has disrupted services at Intoxalock, leaving thousands of drivers across the United States unable to start their vehicles. The company, known for its court-ordered ignition interlock devices that require a breath sample before a car can start, confirmed that the incident began on March 14 and forced a temporary shutdown of key systems.
Drivers from states including Maine to California reported widespread issues, particularly with devices that require regular calibration. While Intoxalock emphasized that the devices themselves remain functional, the outage has impacted the monitoring and calibration systems that support compliance requirements.
According to the company, the cyber event prompted immediate action to secure its network and protect customer data. However, the disruption has led to delays and frustration among users who rely on the system daily. A notice on the company’s website confirmed ongoing downtime, while updates have been shared through its status center and social media channels.
To mitigate the impact, Intoxalock is offering temporary solutions, including fee waivers and a 10-day extension for affected devices through service centers. The company has also expanded customer support by adding staff and launching a dedicated SMS line to assist users during the outage.
This incident highlights the growing risks cyberattacks pose to connected safety technologies. As reliance on digital monitoring systems increases, disruptions like this can have real-world consequences for drivers and compliance programs nationwide.